Warranty Terms

gn.ge (hereinafter referred to as “we”, “our”, or “gn.ge”) offers high-quality products accompanied by the manufacturer’s official warranty service. Our goal is to provide customers with products that meet the highest standards and ensure reliable and transparent warranty service to make your experience as positive and dependable as possible.

1. Warranty Period

The warranty period for the products we offer is determined by each manufacturer and is specified in the product package or documentation. The warranty period typically begins from the date of purchase and extends for the duration specified by the manufacturer. Our aim is to ensure that customers are aware of all necessary details and can be confident that their product is reliably protected.

2. Warranty Service

In accordance with the warranty terms, you may request the following services:

  • Repair: In case of any defects or damage resulting from manufacturing flaws, we will provide free repair of the product. It is important to us that you receive prompt and efficient service, which will save you significant expenses and time.
  • Replacement: If the product cannot be repaired, we will replace it with a new product of the same model or with similar features. It is crucial for our customers to be protected and have an alternative product that fully meets their needs.
  • Refund: If repair or replacement of the product is not possible, we will refund the full purchase amount. Our policy is to ensure maximum transparency and your comfort.

3. Documents Required for Warranty Service

To receive warranty service, you must present the following documents:

  • Purchase Receipt: A document confirming the purchase of the product. This is important to prove that the product was purchased from our website or store.
  • Warranty Card: If a warranty card is included in the product package, please keep it. This document will help you receive the necessary service more quickly and easily.

4. Warranty Conditions Do Not Apply in the Following Cases

Despite our goal to protect all our products, there are several exceptions where warranty conditions do not apply:

  • Mechanical Damage: Product damage caused by customer negligence or improper use.
  • External Factors: Damage caused by external factors such as water exposure, fire, electrical shock, and others. In such cases, we cannot provide warranty service as these events are caused by environmental conditions and do not arise from product quality issues.
  • Improper Device Operation or Installation: Use of the product in an unauthorized environment or contrary to instructions.
  • Repair at Unauthorized Service Centers: If the product has been repaired or modified by third parties who are not authorized by us or the manufacturer, warranty conditions do not apply. Our technical team and partners are certified, and we trust only them to ensure product quality and safety.

5. Procedure for Obtaining Warranty Service

Our goal is to make the warranty service procedure as simple and comfortable as possible for the customer. Please follow these steps:

  • Contact Us: Contact our customer service using the following details:
    • Email: [email protected]
    • Phone: +995 593 73 76 73 Our customer service team is ready to answer your questions and provide necessary information at any time.
  • Send the Product: After receiving your request, we will arrange the details for product delivery or shipping. Our team will ensure that delivery is done quickly and your product is sent with proper protection.
  • Product Inspection: Our technical team will inspect the product and decide what type of service is needed. This process ensures that all defects and problems are identified and addressed.
  • Warranty Service Execution: We will repair, replace, or refund the product in accordance with the warranty terms. Our goal is for the customer to receive the best service and remain satisfied with our service.

6. Additional Terms

  • Warranty terms apply only to products purchased from our company. Any product purchased from another source will not be eligible for our warranty service.
  • Additional Service: Our customer service is ready to provide additional information at any time. We strive to be maximally accessible to customers and ensure their complete comfort.

GN Industrial’s goal is to ensure that our customers are confident in the quality of the products and receive the best warranty service. We are always ready to help and ensure that your experience is positive, safe, and reliable.