KA
EN
RU
Warranty Terms
Official warranty policy for all products sold by GN Industrial
gn.ge (hereinafter referred to as “we,” “our,” or “gn.ge”) offers high-quality products that come with official manufacturer warranty service. Our goal is to provide customers with products that meet the highest standards and to ensure reliable and transparent warranty support, so your experience is as positive and dependable as possible.
1. Warranty Period
The warranty period for the products we offer is determined by each manufacturer and is specified in the product packaging or documentation. The warranty period typically begins on the date of purchase and remains valid for the duration defined by the manufacturer.
Our goal is to ensure that customers are fully informed and confident that their products are properly protected.
2. Warranty Services
In accordance with the warranty terms, you may request the following services:
Repair
In the event of any defect or damage caused by manufacturing faults, we will provide free repair. We aim to deliver fast and efficient service to help you avoid unnecessary time and expenses.
Replacement
Replacement: If the product cannot be repaired, we will replace it with a new product of the same model or with similar specifications. It is important to us that our customers remain protected and receive a suitable alternative.
Refund
If repair or replacement is not possible, we will provide a full refund of the purchase amount. Our policy is based on transparency and customer convenience.
3. Required Documents for Warranty Service
To receive warranty service, you must provide the following documents:
- Proof of Purchase (Receipt): A document confirming that the product was purchased from our website or store.
- Warranty Card: If the product includes a warranty card, please keep it. This will help speed up and simplify the service process.
4. Warranty Exclusions
Despite our commitment to product protection, the warranty does not apply in the following cases:
- Mechanical Damage: Damage caused by improper use or customer negligence.
- External Factors: Damage caused by external influences such as water exposure, fire, electrical shock, etc. These are not considered product quality issues.
- Improper Use or Installation: Use of the product in unauthorized conditions or contrary to instructions.
- Unauthorized Repairs: If the product has been repaired or modified by third parties who are not authorized by us or the manufacturer, the warranty will be void. Our certified technicians and partners are the only authorized parties to ensure product quality and safety.
5. Special Clause: Power Supply & Safety (Important)
Due to the specifics of electrical and electronic equipment, the warranty does not apply and the manufacturer is not responsible for damage caused by a faulty power supply. Specifically:
- 5.1. Voltage fluctuation: Damage caused by deviation from the permitted voltage range in the electrical network (220V ± 10%).
- 5.2. Power surge: Damage caused by sudden power interruption or restoration, peak load, or lightning strike.
- 5.3. Lack of grounding: The device was operated on a network without standard grounding, resulting in damage to the board or power supply.
- 5.4. External devices: Damage caused by using a faulty adapter, extension cord, or wiring.
Recommendation: To protect electrical equipment, we recommend using a voltage stabilizer.
6. Warranty Service Procedure
Our goal is to make the warranty process as simple and convenient as possible. Please follow these steps:
Contact Us:
Email: [email protected] Phone: +995 593 73 76 73 Our customer support team is ready to assist you at any time.
Send the product
After contacting us, we will coordinate the delivery or shipping details. We ensure safe and efficient handling.
Product Inspection
Our technical team will inspect the product and determine the appropriate service required.
Service Execution
We will repair, replace, or refund the product in accordance with the warranty terms. Our goal is to ensure customer satisfaction.
7. Additional Terms
- Warranty terms apply only to products purchased from our company. Any product purchased from another source is not eligible for our warranty service.
- Additional Service: Our customer service team is ready to provide additional information at any time. We strive to remain accessible and ensure full customer convenience.
At GN Industrial, our goal is to ensure that customers are confident in the quality of our products and receive the best possible warranty service. We are always ready to assist and ensure your experience is positive, safe, and reliable.